Two nights ago we received an order from a customer "Linda" in Florida for 7 Strap It "360" skateboard carrying straps. Linda's account was immediately flagged for potential fraud due to the ordering address and shipping address being different. To protect Linda, we ask one of our customer service representatives "Victor" to call and verify the order. According to Victor, a young man answered the phone and began to say that Linda was not home. After saying she was not home, he asked what the call was about. Victor explained the call was in reference to an order request from Linda for 7 Strap It "360's". The boy then said Linda was home. When Linda was finally able to get on the phone, she said "thank you very much for telling my children what they were getting for Christmas". They have been asking me for the SI carrying straps since the beginning of summer. Each time I told them no because I was waiting for Christmas to come to surprise them. In one night you have ruined the Christmas surprise for my kids; so thank you very much. We later found out the reason for the difference in addresses. The straps were being delivered to Linda friend's house to keep the kids from finding out.
Who was Wrong:
Was Victor wrong for calling?
Or was Linda wrong for her response to the situation?