Opening to the public on August 1st, the man-made surf lagoon welcomed over 3,000 surfers in the first two weeks. Unfortunately, a mechanical fault forced the company to shut down operations for ten days to drain the lagoon and repair the wavefoil. A disappointing setback, engineers are confident this won’t be a recurring issue.
Surfersvillage Global Surf News, – Surf Snowdonia is set to re-open its world-first surf lagoon after engineers successfully repaired a mechanical fault with the facility's wave-generating mechanism. The lagoon will re-open to the public at 10am on Saturday 29th August.
The Dolgarrog-based company was forced to close its lagoon for 10 days after the fault was identified on Wednesday 19th August. The nature of the fault, which concerned the wheels driving the wavefoil, meant that it was necessary to drain the lagoon in order to make good the repair. Other attractions at the £15million facility, including a children's soft play area, dining, bar, retail and camping accommodation were unaffected by the closure.
Engineers made adjustments to the torque and tolerance of the wheels which form part of the drive mechanism of the wave-generating machinery. Specialist engineers from Wavegarden®, the company who developed the lagoon's pioneering engineering and technology, worked closely with Surf Snowdonia's own operations team to carry out the work and subsequent re-testing of the equipment. They are confident that the issue will not be recurrent.
Andy Ainscough, operations director at Surf Snowdonia said: "We're delighted to be able to open the lagoon in time for the bank holiday weekend.
"It's been a tough ten days and we're conscious of how disappointing the closure has been to customers who were booked in to visit us during this time.”
"Everyone who was affected by the closure has been contacted and offered a full refund or credit on their Surf Snowdonia account. We're working hard to find alternative sessions for those who can come to visit us another time.
"We're lucky to have a fantastic customer base and be part of a great community here in North Wales. We really do appreciate how patient and understanding people have been and we're so grateful for the many messages of support and encouragement we've had over the last ten days.
"Now we just want to crack on with the job of pumping out our waves, and look forward to welcoming our visitors for a brilliant bank holiday weekend."
Surf Snowdonia opened its doors to the public on 1st August 2015, and since then has been operating its lagoon at close to full capacity. In its first two weeks it welcomed around 14,000 visitors through its doors, of whom around 3,500 surfed on the lagoon.